Shipping policy

Thank you for shopping with Thee Gifted Hands. Please read our shipping policy carefully before placing your order.

1. Processing Times

  • Standard Orders: Processed within 1–5 business days, unless otherwise stated on the product page.

  • Specialty Items: Preorders, custom products, baking classes, and event tickets may have different processing or delivery timelines. These will be clearly communicated before purchase.

  • Note: Business days exclude weekends and public holidays.

2. South Africa Shipping (Domestic)

We offer flat-rate shipping across South Africa. Please note that deliveries to remote, high-risk, outlying, or hard-to-reach areas may take longer than the estimated timeframes below.

Destination Flat Rate Estimated Delivery
Gauteng R100 1–3 business days
Other Provinces R150 2–7 business days (depending on province)

3. Collection Option

  • Cost: Free of charge.

  • Availability: Monday to Wednesday only, by prior arrangement.

  • Important: You will be notified as soon as your order is ready for collection. Please do not arrive before receiving this notification.

4. International Shipping

  • We ship internationally to selected countries.

  • Fees: International shipping costs vary depending on the destination, parcel weight, customs duties, and courier rates.

  • Duties & Taxes: Customers are fully responsible for any customs duties, taxes, or import charges required by their destination country.

  • Timelines: Delivery windows vary by destination country and the courier service used.

5. Tracking & Delivery Information

  • Tracking: Tracking details will be sent via email or SMS once your order has been dispatched.

  • Incorrect Shipping Information: Customers are responsible for ensuring all shipping details entered at checkout are correct. Thee Gifted Hands is not responsible for delays, failed deliveries, or additional costs caused by incorrect addresses or contact details provided by the customer.

Potential Delays

While we do our best to ensure on-time delivery, delays may occasionally occur due to courier backlogs, public holidays, severe weather conditions, customs processing, or high order volumes. We appreciate your patience and understanding.

6. Contact Us6. Dig

For any shipping-related enquiries, please reach out to us at:

  • Email: info@theegiftedhands.co.za

  • Website: Use the contact form on our website.